At 2impress, we truly do want to impress you! We take great care in producing your custom items to your specifications. However, should we make a mistake and ship you the incorrect product, size, color, or customization, we encourage you to send it back to us within 14 days for a replacment or refund. We do what it takes to get your job right!
Please note that because every order we produce is custom and unique for each customer, we do not accept returns for incorrectly ordered
items that were produced correctly to your specifications. Please check your order information carefully before submitting. In addition, due to common variances in the inks, garments, and supplies received from our vendors, there are certain variances that are not considered production errors and therefore not eligible for return. These include but are not limited to: slight variances in color shades from those shown on-screen, in our catalog or other marketing materials including any supplied color samples or PMS numbers (as stated in our Artwork Guidelines, due to these variances from our suppliers, we can not and therefore do not guarantee exact color matches but we do come very very close
– read our complete policy here
); variances in sizes, or expected fit, from those stated in the manufacturer’s sizing information; other unforeseen product variances out of our control.